SHIPPING POLICY

At STM Australia, we are committed to processing and dispatching orders quickly and accurately. Shipping options and freight charges are calculated at checkout based on your delivery location, package dimensions, weight, and service requirements.

All orders are shipped within Australia only.

Same-Day Dispatch

Orders placed before 1:00 pm (AEST/AEDT) on business days will be dispatched the same day, subject to stock availability.

Orders placed after 1:00 pm, on weekends, or on Australian public holidays will be dispatched on the next business day.

While we strive to meet these dispatch timeframes, processing may take longer during peak trading periods, promotional events, public holiday periods, or where orders contain oversized, bulky, or special-order items.

Order Processing

Orders are processed and dispatched Monday to Friday, excluding public holidays.

Once your order has been dispatched, you will receive a shipment confirmation email containing tracking details where available.

If an item is temporarily unavailable, we will contact you regarding estimated availability, partial shipment options, or alternative products.

Delivery Information

Delivery timeframes vary depending on your location, freight carrier, and the services selected at checkout.

Customers located in metropolitan areas will generally receive deliveries sooner than customers in regional or remote locations.

Please note that delivery timeframes provided by freight carriers are estimates only and are not guaranteed.

Freight Carriers

We utilise a network of trusted Australian freight and courier partners to provide reliable delivery services across the country.

The carrier selected for your shipment may vary depending on the size, weight, destination, and delivery requirements of your order.

Large, Heavy or Dangerous Goods Shipments

Certain products may be classified as oversized, heavy, or subject to dangerous goods transport requirements. Additional freight charges or extended delivery timeframes may apply to these items.

Where additional freight charges are required, a member of our team will contact you before dispatch.

Delivery Address Requirements

Customers are responsible for providing accurate delivery information at the time of ordering.

Additional freight charges may apply where a delivery is undeliverable due to incorrect address details, refusal of delivery, or requests for redirection after dispatch.

For business deliveries, we recommend providing a delivery address that will be attended during normal business hours.

Lost or Damaged Shipments

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact our Customer Service team as soon as possible.

To assist with claims, customers may be required to provide:

• Order number
• Photographs of damaged goods and packaging
• Details of the issue

We will work with the freight carrier to investigate and, where appropriate, arrange a replacement, repair, credit, or other suitable resolution.

Australian Deliveries Only

This website currently supplies and delivers products within Australia only.

We do not offer international shipping through this store.

Contact Us

If you have any questions regarding shipping, freight charges, or delivery timeframes, please contact our Customer Service team:

Email: sales@stm.au
Phone: 1300 131 531
Business Hours: Monday to Friday, 8:30am – 4:30pm