Macnaught Pty Ltd | ABN 66 000 075 785
Effective 28 August 2026
SHIPPING POLICY
At STM Australia, we are committed to processing and dispatching orders quickly and accurately. Shipping options and freight charges are calculated at checkout based on your delivery location, package dimensions, weight, and service requirements.
All orders are shipped within Australia only.
Same-Day Dispatch
Orders placed before 1:00 pm (AEST/AEDT) on business days will be dispatched the same day, subject to stock availability.
Orders placed after 1:00 pm, on weekends, or on Australian public holidays will be dispatched on the next business day.
While we strive to meet these dispatch timeframes, processing may take longer during peak trading periods, promotional events, public holiday periods, or where orders contain oversized, bulky, or special-order items.
Order Processing
Orders are processed and dispatched Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipment confirmation email containing tracking details where available.
If an item is temporarily unavailable, we will contact you regarding estimated availability, partial shipment options, or alternative products.
Delivery Information
Delivery timeframes vary depending on your location, freight carrier, and the services selected at checkout.
Customers located in metropolitan areas will generally receive deliveries sooner than customers in regional or remote locations.
Please note that delivery timeframes provided by freight carriers are estimates only and are not guaranteed.
Freight Carriers
We utilise a network of trusted Australian freight and courier partners to provide reliable delivery services across the country.
The carrier selected for your shipment may vary depending on the size, weight, destination, and delivery requirements of your order.
Large, Heavy or Dangerous Goods Shipments
Certain products may be classified as oversized, heavy, or subject to dangerous goods transport requirements. Additional freight charges or extended delivery timeframes may apply to these items.
Where additional freight charges are required, a member of our team will contact you before dispatch.
Delivery Address Requirements
Customers are responsible for providing accurate delivery information at the time of ordering.
Additional freight charges may apply where a delivery is undeliverable due to incorrect address details, refusal of delivery, or requests for redirection after dispatch.
For business deliveries, we recommend providing a delivery address that will be attended during normal business hours.
Lost or Damaged Shipments
If your order arrives damaged, incomplete, or appears to be lost in transit, please contact our Customer Service team as soon as possible.
To assist with claims, customers may be required to provide:
• Order number
• Photographs of damaged goods and packaging
• Details of the issue
We will work with the freight carrier to investigate and, where appropriate, arrange a replacement, repair, credit, or other suitable resolution.
Australian Deliveries Only
This website currently supplies and delivers products within Australia only.
We do not offer international shipping through this store.
Contact Us
If you have any questions regarding shipping, freight charges, or delivery timeframes, please contact our Customer Service team:
Email: sales@stm.net.au
Phone: 1300 131 531
Business Hours: Monday to Friday, 8:30am – 4:30pm
RETURNS AND REFUNDS POLICY
Overview
This policy applies to retail purchases made through the STM Australia online store. It explains our change-of-mind returns process and does not limit or replace any rights you may have under the Australian Consumer Law (ACL).
Change of Mind Returns
Where you have simply changed your mind, selected the wrong product, found the product cheaper elsewhere, or no longer require the product, STM Australia may accept a return at its discretion, subject to this policy.
• Prior approval is required before returning a change-of-mind item.
• The item must be unused, in original saleable condition and, where reasonably practicable, in its original packaging with accessories and documentation.
• Return freight and any reasonable costs of returning a change-of-mind item are the customer's responsibility.
• A refund will normally be made using the original payment method, unless otherwise agreed.
• Customised, personalised or specially manufactured products may be excluded from change-of-mind returns where they cannot reasonably be resold.
• Products that have been used, installed, altered, damaged after delivery, or returned without required accessories may be refused as change-of-mind returns.
• These exclusions do not apply to a return or remedy required because of a failure to meet an ACL consumer guarantee.
Faulty, Damaged, Incorrect or Not-as-Described Products
If a product is faulty, unsafe, damaged on arrival, materially different from its description or does not otherwise meet an applicable consumer guarantee, please contact STM Australia. We will assess the issue and provide the remedy required by the ACL.
Depending on whether the problem is a major or minor failure, the available remedy may include a repair, replacement, refund or compensation. Where the failure is major, the consumer may choose a refund or replacement for goods. STM Australia will not require a customer to deal only with the manufacturer where STM Australia is the supplier responsible for the consumer guarantee.
Major Failures
A major failure may include circumstances where a reasonable consumer would not have purchased the goods had they known of the problem, the goods are substantially unfit for their normal purpose and cannot readily be made fit, or the goods are unsafe, significantly different from their description or fail to achieve a purpose specifically disclosed to STM Australia. Where the ACL treats the failure as major, the customer's statutory remedy rights apply.
Minor Failures
For a minor failure, STM Australia may choose an appropriate remedy such as repair, replacement or refund as permitted by the ACL. If a minor problem cannot be fixed within a reasonable time, the customer's further statutory rights may apply.
Return Costs for ACL Claims
Where a product is confirmed to have a problem covered by the ACL, STM Australia will reimburse reasonable return costs. For large, heavy or otherwise difficult-to-return goods, STM Australia will arrange collection or pay the reasonable cost of return as required by law.
Assessment
We may reasonably assess a product before determining the appropriate remedy. Assessment does not remove or delay any rights that cannot lawfully be excluded.
Proof of Purchase
We may request reasonable proof of purchase, such as an order number, invoice or receipt. We may also request photographs or other information that helps us assess the issue.
Refunds
Where a refund is required, it will generally be made to the original payment method unless otherwise agreed. A refund will not ordinarily be provided as store credit where the ACL requires a monetary refund.
Exclusions and Misuse
Consumer guarantees may not apply where the problem was caused by misuse, incorrect installation, accident or other customer-caused damage, or where the customer was made aware of a particular defect before purchase. Nothing in this section limits statutory rights that cannot lawfully be excluded.
Consumer Rights
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the ACL or other applicable law.